General Terms and Conditions of Travel (T&C)

CONSAFARITY is a registered trademark of Vision Frontiers (PTY) LTD, therefore the GTC of Vision Frontiers (PTY) LTD - as of 10.05.2015 apply.

1. Scope of Application

These T&C apply to all travel contracts between the customer and CONSAFARITY (Vision Frontiers (PTY) LTD), a tour operator based in Botswana.

2. Conclusion of Contract

By submitting a booking request, the customer offers to enter into a travel contract with CONSAFARITY. The contract is concluded upon written confirmation by CONSAFARITY.

3. Services

The scope of services agreed upon is outlined in the individual offer, the booking confirmation, and the travel documents.

4. Payment

Upon conclusion of the contract, a deposit according to the offer is due. The remaining balance must be paid in accordance with the payment terms.

5. Withdrawal by the Customer

The customer may withdraw from the trip at any time before departure. The cancellation conditions outlined in the offer apply. We strongly recommend purchasing travel cancellation insurance.

6. Withdrawal by the Operator

CONSAFARITY may withdraw from the contract if extraordinary circumstances (e.g. force majeure) make performance impossible. Payments already made will be refunded.

7. Liability

The liability of the tour operator is limited to three times the total travel price, unless the damage was caused intentionally or through gross negligence.

8. Non-Applicability of EU Package Travel Law

As CONSAFARITY is based in Botswana, the travel contract is not subject to German or European package travel law (Directive (EU) 2015/2302). Specifically:

• No statutory insolvency protection
• No statutory duty of assistance
• No statutory right to repatriation or reimbursement in case of insolvency

9. Insurance

There is no legal obligation for insolvency protection. We strongly recommend purchasing comprehensive travel insurance, including trip cancellation and insolvency coverage.

10. Bookings and Confirmations

10.1 Bookings must be submitted in writing and will only be confirmed in writing.

10.2 A booking is only confirmed upon receipt of the signed booking agreement and deposit.

10.3 The person making the booking is responsible for all participants listed in the booking.

10.4 Special requests must be submitted in writing and are subject to availability and written confirmation.

11. Payment Terms

11.1 Upon booking confirmation, a non-refundable deposit of 30% is due.

11.2 The remaining 70% must be paid no later than 60 days before departure.

11.3 For bookings made within 60 days before departure, the full amount is due immediately.

11.4 Payments are to be made in BWP, EUR, or USD via bank transfer. Bank fees are borne by the customer.

11.5 Late payments may result in cancellation and forfeiture of the deposit.

12. Separate Donation to the Knyphausen Foundation

12.1 In addition to the safari price, 3% of the total package price must be transferred separately by the customer to the Knyphausen Foundation.

12.2 The donation supports projects in conservation, sustainability, and education in Botswana.

12.3 The donation must be paid directly to the foundation’s account upon booking confirmation.

12.4 German clients will receive a donation receipt for tax purposes.

12.5 The foundation’s bank details are provided with the booking invoice.

13. Cancellation and Refunds

Cancellations must be made in writing. The following cancellation fees apply:

• More than 60 days before departure: 30% of the total price
• 30–59 days before departure: 50% of the total price
• Less than 30 days before departure: 100% of the total price Note: Third-party providers (e.g. lodges) may have stricter cancellation policies.

13.1 No-shows are considered cancellations and are non-refundable.

14. Changes After Booking Confirmation

14.1 Changes after confirmation may incur administrative or supplier fees.

14.2 CONSAFARITY reserves the right to adapt itineraries due to operational, safety, or environmental reasons.

14.3 Significant changes will be communicated immediately. Alternatives or partial refunds will be offered where possible.

15. Liability & Insurance

15.1 CONSAFARITY acts as an agent for third-party providers and is not liable for their actions or omissions.

15.2 Clients must take out comprehensive travel insurance covering medical evacuation, trip cancellation, and luggage loss.

15.3 Participation is at the client’s own risk. Clients must follow the instructions of guides and staff.

15.4 Each booking includes membership with Okavango Air Rescue (OAR) for the duration of the trip, providing medically equipped air evacuation within Botswana. This does not replace the obligation to hold comprehensive travel insurance.

15.5 Delays due to international flights: CONSAFARITY is not liable for missed services (e.g. transfers, accommodation, activities) caused by international flight delays or changes, unless booked through CONSAFARITY. Refunds are excluded in such cases. Adequate travel insurance is strongly recommended.

16. Health & Safety

16.1 Clients are responsible for meeting all health and vaccination requirements for entry into Botswana.

16.2 Proof of certain vaccinations (e.g. COVID-19, yellow fever) may be required.

16.3 The company reserves the right to exclude individuals who pose a potential health risk to others.

17. Passports & Visas

17.1 Passports must be valid for at least six (6) months beyond the end of travel and contain six (6) blank pages (three double pages).

17.2 Clients are responsible for obtaining all required visas and entry documents.

18. Force Majeure

CONSAFARITY is not liable for delays, losses, or non-performance due to force majeure, such as natural disasters, pandemics, border closures, or civil unrest.

19. Community & Conservation

19.1 Every journey with CONSAFARITY directly supports local communities and conservation.

19.2 Implementation is carried out by nonprofit partners Re Jala Peo and the Knyphausen Foundation.

20. Photo & Media Rights

20.1 Photos and videos taken on safari may be used by CONSAFARITY for marketing purposes.

20.2 Clients who do not wish this must notify us in writing before the trip.

21. Data Protection & Confidentiality

21.1 All personal data provided to CONSAFARITY is treated confidentially.

21.2 Processing is carried out in accordance with applicable data protection laws, including the GDPR where applicable. 21.3 Data is only shared where necessary to provide services.

22. Insurance Coverage

22.1 CONSAFARITY is insured with Kalahari Insurance Brokers Botswana. The insurance includes public liability and business risk coverage.

23. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of Botswana. For all disputes arising from or in connection with the services offered, the courts in Maun, Botswana, shall have exclusive jurisdiction.

Notice for Consumers Residing in the EU:

The choice of Botswana law does not affect mandatory consumer protection provisions of the country in which the client has their habitual residence, if those provisions are not waivable (Art. 6(2) of Regulation (EC) No 593/2008 – Rome I).

24.Acceptance of Terms and Conditions

By booking with CONSAFARITY, the client fully and bindingly accepts these General Terms and Conditions.

Language Version and Validity

These General Terms and Conditions are available in both German and English. Both versions are legally binding. In case of discrepancies, the German version shall prevail.

Effective as of: 10 May 2025 / ©JD

Tour Operator:

CONSAFARITY Travel Agency Operated by: Vision Frontiers (PTY) LTD

Tourism License No.: 2024/TEL/D/053

Registration No.: BW00000943892

Address: Trade Royals Office Complex, Plot 361, New Mall, Maun, Botswana

Phone/WhatsApp: +267 75698363

Email: ...

Website: www.consafarity.com

Privacy Notice: We take your data protection seriously. Your personal data is processed solely for the handling of your travel booking, communication with you, and, where applicable, donation processing and compliance with legal obligations. This includes:

• Booking and payment processing
• Sharing with involved service providers such as lodges, transfers, or guides
• Health-related details, if relevant (e.g. allergies)
• Issuing donation receipts (for German clients) Processing is based on legal provisions (e.g. GDPR, DPA Botswana), your consent, or contractual necessity. Data transfers to third countries (e.g. via booking tools or cloud services) are only made in compliance with applicable data protection standards.

You have the right to access, rectify, delete, restrict processing, object, and withdraw consent at any time with future effect.

Our website uses only technically necessary cookies. Tracking occurs solely with your explicit consent. For more information, see our [cookie policy] and our full privacy statement.